FAQ
Here you can find the most frequently asked questions.
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What is United Support Center (USC)?
United Support Center (USC) is a customer service company specializing in the E-commerce and Retail industries. We provide high-quality customer support via email, phone, chat, and social media, embracing AI technology.
Where is USC located?
USC operates from Lagos, Nigeria. But operations get managed from Amsterdam, The Netherlands.
Why should I choose USC?
• Specialized in E-commerce and Retail.
• Cost-effective customer service solutions.
• AI-integrated support for more efficient customer interactions.
• Flexible and scalable service options.
Which industries does USC serve?
USC specializes in E-commerce and Retail but can also support businesses in other sectors.
What services does USC offer?
We provide:
• Customer support via phone, email, chat, and social media.
• AI-powered customer service solutions.
• Training and onboarding for customer service teams.
• Technical support and consultancy.
Can USC provide multilingual customer support?
Yes, with AI-powered assistance, we can offer customer service in multiple languages. Phone support is only available in English.
How does working with USC work?
1. We analyze your customer service needs.
2. We establish agreements and document them in a Service Level Agreement (SLA).
3. We start providing services and continuously optimize them.
What is a Service Level Agreement (SLA)?
An SLA is a contract that defines service levels, performance standards, and expectations, ensuring clarity on the quality of service you will receive.
How can I apply for a job at USC?
Check our Careers page to view job openings and submit your application via the online form.
How does USC use technology in customer service?
• AI-powered chatbots provide support to the agents for faster responses.
• Machine learning to optimize customer interactions.
• Integration with tools such as MS Teams, Slack, Shopify, Telegram, Freshdesk, Instagram, Facebook, and WhatsApp.
Is USC suitable for small and medium-sized businesses?
Yes, USC primarily focuses on small and medium-sized businesses looking for professional and affordable customer service solutions.
What are the costs of USC’s services?
Pricing depends on your specific business needs. Contact us for a quote.
How can I request a quote?
You can immediately schedule a free consultation or fill out the contact form on our website. Alternatively, feel free to reach out to us directly via e-mail. Visit our Contact page for more details.
How can I contact USC?
• Email: info@unitedsupportcenter.com
• Address: 5 Admiralty Rd, Lekki Phase 1, Lagos 105102, Lagos, Nigeria
• Social Media: Follow us on LinkedIn and Facebook.
What are the benefits of working at USC?
• A professional work environment with growth opportunities.
• Training and development in customer service and technology.
• Opportunities to work with international clients.
What types of jobs does USC offer?
We offer positions in customer service, operations management, and technical support. HR, and marketing positions as well.
Can I continue using my own customer service tools?
Yes, we adapt to your preferred tools and systems.
Ready to improve your customer support?
Looking for a reliable partner to handle your customer interactions? Whether you need AI-powered efficiency or expert human support, USC is ready to help. Let’s discuss how we can support your business.